FREQUENTLY ASKED QUESTIONS
INTRODUCTION AND GENERAL PRINCIPLES
MD Automation was founded here in the UK by a South African family - whose background was supply & installation of gate automation and access control to the commercial and residential industry since 1995. In 1999 the family moved to the UK and continued the same high standard and quality of workmanship installing a full range of equipment and continued aftercare. Under new ownership the business continues to support its strong customer base who have assisted in growing the business to what it offers you today. MD Automation is ideally placed to work with you - protecting property & and keeping your family safe and commercially to reduce the risk of theft. In addition the access control component of any installation is critical in ensuring the system is as user friendly to operate as possible.
Our success can be attributed to persistent attention to the quality of our service and the continuity of offering good value.
As we are not committed to any one specific supplier, we are able to offer a more diverse and flexible systems, which means that we can tailor make the system to suit each individual customers needs and purse strings. All that is required is a phone call to us and we will be more than happy to meet and offer a free quotation, no matter how big or small you feel the job to be.
The fundamental principles, which provide the foundations for our organisation, consist of:-
We trade with integrity, we do not cut corners. We maintain all necessary insurances, tax deduction records, pay records etc. and comply with all statutory requirements.
Our objective to become a major force within the industry can be seen throughout all operations of our company, from finding the best workers, from providing the best reliable system and offering a maintenance service to meet our clients needs.
One of our key principles is the value for money we offer our clients. We have extremely efficient administration processes, which means we can operate at lower margins than many other organisations.
We have always worked on the theory that we should charge competitive rates, keeping our margins low which means we are able to offer our clients more reliable, and higher quality service.
Our business is built on the theory of long-term relationships, not short-term gains.
The MD Automation Ltd Management structure is very flat, we are in a service industry and need to be able to respond quickly to changes in the market place.
It is the Company Directors that are responsible for the automation system and the installation that the client chooses and is of appropriate quality and reliable.
HEALTH AND SAFETY
It is our policy to provide and maintain a safe working area whilst assuring the Customer that there will be a minimum amount of inconvenience at their property during the period of installation. We will also make sure that the property is left in a neat and tidy condition at the end of play of each day.
We have a qualified first aider and we carry a stocked first aid box in the vehicle at all times.
FREQUENTLY ASKED QUESTIONS
What happens in an event of a power failure?
Automation systems are either AC or DC, both systems are installed with a manual release type mechanism, however DC systems have a battery back up which will allow the motors to continue running for a number of operations when the mains power is off.
What will stop the gate from closing on my car?
There are two main vehicle protection systems:
1. Infrared Photocells – When the beam is broken while the gates are closing the gates will re-open and remain open while the beam is broken.
2. Induction loops – A loop can be cut into the ground in the arc of the gates, which detects metal in cars and will hold the gates open while the car is parked over the loop.
What is "hold open facility"?
"Hold open" is when the user can switch a switch or push a button on their remote control, which will open the gate and keep the gate open until the switch is switched off.
What is auto close time?
Your gates can either be programmed to close automatically behind you from 5 seconds to 1 minute, or you can choose to close them yourself via your remote.
How will tradesman be able to enter through the gates?
A button or keypad can be wired through a timer, which can be set at a required period in the day allowing the button or keypad to operate only during that period, in order for the tradesman to enter the property.